This policy covers the unlocky.me creator catalog. Free digital claims are delivered through the signed-in buyer library. Paid merchandise and digital checkout for this catalog are currently unavailable. We do not promise expedited dispatch, a universal delivery date, or automatic email delivery.
01Seller, product information, and availability
Unlocky Media LLC is the seller, at the registered address 30 N Gould Street, Sheridan, Wyoming 82801, USA. Listing managers may handle merchandise fulfillment on its behalf. Our registered office is not automatically a warehouse, collection point, or authorized return address.
Before ordering, review delivery availability, inclusive delivery cost, and the dispatch estimate in the listing description. Contact support if that information is missing or unclear. A generic marketing example is not a fulfillment commitment. Paid merchandise checkout remains unavailable while payment processing is disabled.
The amount you approve is the agreed order total. We do not add a separate shipping charge after approval without your new agreement. If we cannot fulfill the order at that total or destination, we will explain the issue and cancel or refund it as appropriate rather than demand an unapproved charge.
02Merchandise addresses and dispatch
When paid merchandise checkout is enabled, the delivery address supplied during checkout is saved with the verified order for fulfillment. Check it carefully before approving payment. Contact support promptly if it is incorrect; an address change may require cancellation and a new order, and cannot be guaranteed once an item has been handed to a carrier.
There is no site-wide two-day, next-day, or other expedited shipping promise. Dispatch and transit are different: dispatch is handing an item to the carrier, while arrival depends on the service, destination, and circumstances. A specific estimate must have a reasonable basis and be disclosed before you buy.
For merchandise orders covered by the applicable U.S. mail/internet order rule, if no shipping period was stated, we must have a reasonable basis to expect shipment within 30 days. If we cannot meet the applicable shipment period, we will provide the required delay notice and cancellation/refund option, obtain any required consent, or cancel and refund the unshipped order. These legal obligations are not replaced by a general estimate.
03Tracking, delays, and missing parcels
Where a carrier and tracking number have been recorded, they appear with the order in your buyer library. Tracking is entered by an authorized fulfillment manager; the website does not operate the carrier or guarantee live carrier updates. A recorded fulfillment entry or tracking number is not proof that the parcel has arrived.
If an item has not arrived, tracking is inconsistent, or a delivery commitment is missed, contact support with the order reference and the issue. We will review the order and fulfillment information and arrange the appropriate next step, which may include a carrier inquiry, replacement, cancellation, or refund. We do not require you to accept an indefinite delay or give up mandatory rights.
04Authenticated digital delivery
Digital products are ebooks, UI kits, templates, design assets, or digital libraries described in their listings. They are delivered as private downloadable files, not physical parcels. You need an unlocky.me account and must use the account that made the verified purchase or free claim to access its buyer library.
A published zero-price digital product with an available delivery file can be claimed without a payment method. For a paid product, access is granted after the completed payment is verified for that product and account. Payment processing, a security check, or a service interruption may delay access. Returning from a payment provider does not by itself confirm that a purchase is complete; check its status in your buyer library.
Download the file from Dashboard → Buyer library. We do not send digital files, passwords, or download links automatically by email. Review the listed file format, required software, and license before ordering. Keep a lawful backup of your purchased download in accordance with its license.
05Unavailable files and access changes
If a confirmed product is missing from your library, a download is unavailable or corrupt, or the wrong file is supplied, contact support with your order reference. We will review verification and delivery and provide an appropriate correction, replacement, or refund. Private files are not made publicly accessible to bypass a delivery problem.
We protect purchased delivery files while delivery obligations remain. Refunds, reversals, disputes, or a justified access restriction may suspend further downloads. These controls do not remove applicable consumer remedies. A support request or reply does not establish that a product was purchased.
06Contact and related terms
Use the signed-in support portal to keep a delivery request and its replies together. The public contact form also accepts anonymous requests, which do not have a private reply portal. support@unlocky.me is the listed contact address. Do not mail returns to the registered office without written return instructions.
This policy applies alongside our Terms & Conditions and Refund & Cancellation Policy. Mandatory rights under applicable law continue to apply.
30 N Gould Street, Sheridan, Wyoming 82801, USA