Paid purchases, platform subscriptions, and credit top-ups for this creator catalog are currently unavailable. Free digital claims work now. When paid processing is enabled, refunds require review and seller/provider processing; cancelling a subscription stops renewal without automatically refunding its paid period.
01The seller and how to request help
Unlocky Media LLC is the seller and receives all product-sale proceeds. Our registered address is 30 N Gould Street, Sheridan, Wyoming 82801, USA. Creator accounts may manage listings and fulfillment, but this service does not pay out sale proceeds to creators.
Use your signed-in support portal to request a return, refund, or billing review. Include the order or subscription reference, item name, the issue, and the remedy you are requesting. A reference number alone does not prove ownership. We may ask you to verify the relevant account or transaction through a safe process. Do not send passwords, one-use sign-in codes, recovery codes, or full payment-card details.
There is no fee to submit a refund or cancellation request. The contact form also accepts requests without an account, but anonymous requests have no private reply portal. support@unlocky.me is the listed contact address; use the signed-in support portal to track a request and its replies.
02Merchandise returns
Request a change-of-mind merchandise return within 14 calendar days after delivery. The item must be unused, unwashed, and in its original condition, with original packaging and included parts where reasonably possible. Contact support before sending anything back so we can provide the correct return address and instructions. Do not send returns to our registered office unless we specifically direct you there.
Send an authorized return within 14 calendar days after receiving its return instructions, and keep proof of postage. Contact support if you cannot reasonably meet that period. These ordinary return conditions do not replace any different return period or remedy required by applicable law.
For an approved change-of-mind return, you pay return postage. We refund the returned item’s purchase price after the return is received and its condition is checked. Any separately agreed original delivery charge is not refunded for a change-of-mind return unless required by law. We do not apply an undisclosed restocking fee.
For a damaged, faulty, incorrect, or materially misdescribed item, contact support promptly with the order reference and a description; photos may help if safe and appropriate. We will review repair, replacement, or refund as appropriate and cover reasonable return costs for our error or a defective item. The 14-day change-of-mind window does not restrict mandatory rights for faulty or undelivered goods.
03Digital goods and delivery problems
Allowed digital goods include ebooks, UI kits, templates, design assets, and digital libraries. Review the description, format, compatibility, and license before buying. Delivery is through the signed-in buyer library after a verified completed payment, or after a confirmed free claim for a zero-price product. Returning to the website after a checkout attempt does not itself prove payment or unlock a file.
If you cannot access a verified purchase, receive a corrupt or wrong file, or find that the supplied product materially differs from its description, contact support with the order reference and the problem. You are eligible for a refund if we cannot provide the purchased digital product in working form or correct a material delivery or description problem. We may first offer a working delivery, correction, or replacement where appropriate. Change-of-mind refunds after digital access has been supplied are reviewed individually and are not automatic; mandatory cancellation and consumer rights still apply.
A full or partial refund, reversal, or payment dispute can suspend the affected product’s library download. A refund is not permission to keep using a licensed file contrary to its license or the agreed refund resolution. Free claims have no monetary payment to refund, but you can still report an unavailable, defective, or misleading product.
04Cancel a subscription
Paid subscriptions are currently unavailable. Once paid processing is enabled and you have approved a recurring platform plan, you can cancel from Dashboard → Billing using Cancel subscription. Do this before the next renewal shown in your billing agreement. Wait for the confirmed cancelled status; if cancellation fails or the status remains unclear, contact support and review any recurring-payment controls offered by the payment provider identified for that subscription.
A confirmed cancellation stops future renewal and preserves access through the verified subscription period already paid for. It does not automatically refund, credit, or prorate that period. A subscription refund may affect the refunded period’s permissions. We review duplicate charges, billing mistakes, and failures to provide the purchased service through support, subject to your mandatory rights.
Saving another plan preference does not switch or cancel an existing subscription. Signing out, unpublishing a page, or stopping use of the service does not by itself cancel provider renewal. Changing plans may require cancellation and a new, separately approved subscription; this service does not promise automatic proration.
05Prepaid analytics credit
Analytics credit is separate from a monthly subscription. When enabled, purchases start at $10 and usage is metered proportionally at $2 per 1,000 tracked interactions. There is no automatic recharge. Pause metered analytics in Billing to stop future metered deductions; pausing does not reverse usage already recorded or automatically refund credit.
Unused purchased analytics credit is eligible for a refund on request after we verify the remaining balance and the original transaction. Credit already consumed or already refunded is excluded. Amounts subject to an unresolved payment dispute remain on hold until that matter is resolved. Consumed usage is not ordinarily refundable merely because you later stop using the service, except for billing errors or applicable legal rights. Contact support about suspected usage errors. A refund reduces your unused credit by the amount returned.
06Approved refunds and provider timing
We review the transaction and explain the outcome or any information needed. If approved, we issue the refund through the payment provider to the original payment method, subject to that provider’s rules. Submitting a request, receiving a support reply, or seeing an access change does not by itself mean a monetary refund has been processed. Check the payment record for confirmation.
We issue an approved refund within 14 calendar days after approval and, for a return requiring inspection, receipt and inspection of the authorized return. This is the seller’s processing period, not a guarantee that the funds will appear in your bank account on that date. Any earlier deadline required by applicable law takes priority.
After we issue a refund, the time for funds to appear depends on the payment provider, funding method, and receiving bank or issuer. The seller’s refund-processing deadline is separate from that posting time. Consult the refund status and timing information supplied for the payment method used; we do not promise the same bank or card posting period for every method.
If an order cannot be fulfilled, or a shipment is delayed beyond an applicable commitment without the required consent, we cancel or refund the affected order as required. This can be a full refund for unshipped merchandise rather than the change-of-mind return rules above.
07Your rights and related policies
This policy does not reduce mandatory consumer rights, statutory remedies, or any applicable rights under your payment provider’s dispute process or your card issuer’s rules. You do not have to waive those rights to contact our support team. No approval, eligibility, or reimbursement outcome from a payment provider is guaranteed by this policy.
Our Terms & Conditions and Shipping & Digital Delivery Policy apply alongside this policy. The policy version and specific lawful purchase terms agreed when you placed the order govern that purchase; a later update does not remove mandatory rights.
30 N Gould Street, Sheridan, Wyoming 82801, USA